Terms & Conditions

1. Quotations

All quotations provided by BLUELINE PRIME LTD are valid for 14 days from the date of issue unless otherwise stated in writing.

Estimates given verbally, via WhatsApp, email or through our website are indicative and may be subject to change once a full on-site assessment has been carried out. Final quotations will be confirmed after the consultation visit and will detail all applicable charges.

Quoted prices are based on the scope of work described and the property condition as observed during the consultation. Any changes to the scope, access conditions or property condition may result in a revised quotation.

2. Deposits

A deposit may be required before work commences. The deposit amount will be clearly stated in the accepted quotation and is typically a percentage of the total quoted price.

Work will not begin until the deposit has been received and confirmed.

Deposits are refundable under the following conditions:

• Cancellation is made by the customer more than 48 hours before the scheduled start date
• Cancellation is made by BLUELINE PRIME LTD for any reason
• The service cannot be completed due to circumstances within our control

3. Cancellation

Cancellations made more than 24 hours before the scheduled appointment will not incur any charge beyond any non-refundable costs already incurred (e.g. materials specifically ordered for the job).

Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation charge to cover time and resources allocated. This will be communicated clearly at the time of booking.

No-shows without prior notice may be treated as a completed booking for charging purposes.

4. Rescheduling

Rescheduling is free of charge when requested at least 48 hours before the scheduled appointment.

Rescheduling requests made within 48 hours of the appointment are subject to availability and may incur a fee if resources have been specifically allocated.

5. Payment

Payment for services can be made by the following methods:

• Bank transfer (BACS)
• Card payment via our secure online payment system (Stripe)
• Cash (by prior arrangement only)

Invoices are issued upon completion of work unless otherwise agreed. Payment is due within 14 days of the invoice date unless stated otherwise.

Late payments may incur interest at a rate of 3% above the Bank of England base rate, calculated on a daily basis from the due date until payment is received in full.

6. Final Balance

The final balance is due on the date of completion unless a different payment schedule has been agreed in writing.

For larger projects, milestone payments may be agreed as part of the quotation. These will be clearly documented in the accepted quote.

Any outstanding balance after 30 days may be referred for collection and the customer may be responsible for additional recovery costs.

7. Property Access

The customer is responsible for providing clear and safe access to the property and all areas where work is to be carried out.

This includes:

• Ensuring someone is available to provide access at the agreed time, or providing keys/access codes
• Informing us of any access restrictions, alarms or security systems in advance
• Ensuring parking is available where possible

If we are unable to access the property at the agreed time without prior notice, this may be treated as a no-show and charges may apply.

8. Additional Work

If additional work is identified during the project that was not included in the original quotation, this will be separately quoted before any further work is carried out.

No additional work will be undertaken without the customer's prior written or verbal agreement.

The customer will be given a clear quote for any additional work, and the decision to proceed is entirely at the customer's discretion.

9. Customer Responsibilities

Before work begins, the customer should:

• Clear the work area of personal belongings, furniture and fragile items where reasonably possible
• Secure or remove valuable items and breakables
• Inform us of any special conditions, hazards or sensitivities (e.g. allergies, pets, wet paint areas)
• Ensure the property is in a reasonable condition for the work to be carried out

BLUELINE PRIME LTD will take reasonable care of personal property but cannot accept liability for items that were not moved or secured by the customer prior to work commencing.

10. Completion

Upon completion of work, the customer will be given the opportunity to inspect the work carried out.

If the customer identifies any issues or areas of concern, these should be raised at the time of completion or within 48 hours of the work being finished.

BLUELINE PRIME LTD will endeavour to rectify any legitimate concerns as soon as reasonably practicable.

If no issues are raised within 48 hours of completion, the work will be considered accepted.

11. Refunds

Refunds may be issued under the following circumstances:

• The service was not carried out to the standard agreed in the quotation
• Significant parts of the agreed work were not completed
• The work caused avoidable damage to the customer's property

Refund requests should be made in writing within 7 days of the service date. BLUELINE PRIME LTD will investigate and respond within 5 working days.

Where a refund is agreed, it will be processed within 14 working days using the original payment method where possible.

12. Limitation of Liability

BLUELINE PRIME LTD carries appropriate public liability insurance for the services it provides.

Our total liability for any single claim shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.

We shall not be liable for:

• Pre-existing damage or defects at the property
• Wear and tear resulting from normal use
• Damage caused by the customer's failure to follow our recommendations
• Indirect or consequential losses

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these terms or from the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.