Privacy Policy

1. Who We Are

BLUELINE PRIME LTD is a company registered in England and Wales (Company Number: 17188037) providing professional cleaning, painting and property maintenance services in Doncaster and surrounding areas.

We are the data controller responsible for your personal data when you use our services or interact with us.

Contact details:

• Email: info@bluelineprimeservices.co.uk
• Phone: +44 7511 143917
• Location: Doncaster, South Yorkshire, United Kingdom

2. Information We Collect

We may collect and process the following personal data about you:

• Contact information: Name, phone number, email address, postal address
• Property details: Property type, address, number of rooms, access information
• Job information: Service requirements, descriptions, preferred dates, property photographs
• Payment information: Transaction records, payment status (processed via Stripe — we do not store card numbers)
• Communication records: Messages, emails, WhatsApp conversations, consultation notes
• Account information: Email and password (for the customer portal, stored securely)

3. How We Use Your Information

We use your personal data for the following purposes:

• Providing quotes and estimates for services
• Managing and scheduling jobs
• Carrying out the agreed services
• Processing payments
• Communicating with you about your enquiry, booking or ongoing work
• Sending invoices, receipts and payment reminders
• Responding to your questions and support requests
• Improving our services

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing is necessary for the performance of a contract with you (providing quotes, carrying out work, processing payments)
• Legitimate interest: Processing is necessary for our legitimate business interests, such as improving our services, managing customer relationships, and ensuring the security of our systems
• Consent: Where you have given us specific consent (e.g. marketing communications)

5. Sharing Your Information

We may share your personal data with the following third parties, solely for the purposes described in this policy:

• Stripe (payment processing) — to process card payments securely. Stripe processes payment data in accordance with PCI-DSS standards. We do not have access to your full card details.
• Cloudinary (image hosting) — to store and serve property photographs uploaded as part of quote requests and job records.
• Email service provider — to send you communications regarding your enquiries, bookings and invoices.
• Google Maps — embedded on certain pages to show our service area. Google may collect usage data in accordance with their own privacy policy.
• Google Analytics 4 (Google LLC) — a web analytics service that helps us understand how visitors use our website so we can improve it. Google processes this data in accordance with the Google Privacy Policy. Anonymous statistics are also shared with Google in accordance with their data processing terms.

We do not sell, rent or trade your personal data to third parties for marketing purposes.

6. Data Storage

Your personal data is stored securely using:

• MongoDB Atlas — our cloud database provider, with data hosted in the United Kingdom / European Economic Area
• Cloudinary — for image storage

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

7. Payment Security

All card payments are processed through Stripe, a certified PCI-DSS Level 1 payment service provider.

BLUELINE PRIME LTD does not store, process or have access to your full card numbers, CVV codes or bank account details. Stripe handles all sensitive payment data on their secure servers.

We only retain a record of the transaction (amount, date, status and reference) for accounting and customer service purposes.

8. Cookies

Our website uses cookies as follows:

• Essential cookies — required for basic site functionality.
• Google Analytics 4 — uses cookies and similar technologies to collect anonymous, aggregated usage statistics (such as pages visited, time on site, device type and approximate location). This does not identify you personally and is used to improve our website and services.

You can prevent Google Analytics from collecting data by installing Google's browser opt-out add-on or by blocking cookies in your browser settings.

The customer portal uses localStorage to store your authentication token, which is necessary for the portal to function. This data is stored on your device and is not shared with third parties.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to restrict processing: Request that we limit the processing of your data
• Right to data portability: Request a copy of your data in a commonly used format
• Right to object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@bluelineprimeservices.co.uk. We will respond within 30 days.

10. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy:

• Customer account data: Retained for the duration of your account and up to 2 years after the last interaction
• Quotation and job records: Retained for 6 years from the date of the last invoice (as required by HMRC for financial records)
• Payment records: Retained for 6 years for accounting and tax compliance
• Communication records: Retained for up to 2 years from the last communication
• Property photographs: Retained for the duration of the related job record

After the relevant retention period, data is securely deleted or anonymised.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@bluelineprimeservices.co.uk
• Phone: +44 7511 143917

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly. Visit ico.org.uk for more information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated version number and date.

Version history:

• Version 1.0 — August 2026: Initial privacy policy published